FAQ

General questions:

What do you do?

We are a multimedia design firm offering a variety of services. Specifically, design, branding, and website design. Please check out our full list of services here.

DC&Co works with technology, life sciences, and cybersecurity companies, but do you also work with small businesses and non-profits?

Yes, we primarily serve the technology, cybersecurity, life sciences, fintech, and healthtech markets. That doesn’t mean we don't serve small businesses and/or non-profits. We currently work with small businesses and non-profit organizations, providing a variety of design services. We have a website and branding package for small businesses on our pricing page.

What do you charge?

We offer a variety of pricing options depending on the level of engagement you want. Retainers are specifically geared toward corporations seeking an ongoing fractional design partner with a higher monthly volume of work. The ad hoc option is charged at $150 an hour, and we would be there when you need us, with no monthly retainer commitment. Finally, we have packages for small businesses and provide proposals for larger projects such as websites and branding. Please check out our pricing to learn more.

Contact / Business hours:

How do I get in touch with DC&Co Design Studio?

The best way to reach us is through the contact form . You can also email us directly at info@dcdesigncompany.com. We reply to all inquiries within one business day.

What are your business hours?

We are available Monday through Friday, 8am to 5pm ET.

Submitting a project

Who can submit a project?

While we do focus on technology, healthtech, Fintech, and Cybersecurity. We will work with any brand or business that needs help with design/branding. We encourage you to submit your project, and we can set up a call to discuss.

How do I submit a new project?

Fill out the project inquiry form on our website. Tell us about your goals, timeline, and budget, and we will follow up within one business day to schedule a discovery call.

What information should I include in my project inquiry?

The more context, the better. Include your company name, a description of the project, your target audience, any reference materials or examples you like, your preferred timeline, and your approximate budget range. This helps us come to the discovery call prepared.

What happens after I submit my inquiry?

We review your submission and reach out to schedule a short discovery call. From there, we put together a tailored proposal outlining scope, timeline, and pricing. Once approved, we kick off the project.

Services

What services does DC&Co Design Studio offer?

We specialize in three core areas: Branding & Identity (logos, brand guidelines, visual identity systems), Web Design & Development, and Print & Marketing (brochures, signage, packaging, advertising materials).

Do you work with small businesses or only larger companies?

We work with businesses of all sizes, from early-stage startups building their brand from scratch to established companies refreshing their visual identity or launching new marketing campaigns that require an ongoing design partner to help execute. We also serve as an extension of your in-house team, handling overflow work and larger projects.

Can you handle a project that spans multiple services?

Absolutely. Many of our clients start with a brand identity and then move into web design and print collateral. Working across disciplines in one place keeps everything consistent and saves time on back-and-forth.

Do you do motion and animation?

Yes! In this ever-changing design landscape, motion and animation have become a key part of marketing plans. We offer explainer videos, product demonstrations, social media animations, and typographic and infographic-based animations. For other complex animations, like extensive 3D animation, we work with our freelance team members.

Process & timeline

What does a typical project look like?

Every engagement starts with a discovery conversation to understand your goals. We then move into research and concept development, present initial directions for feedback, refine based on your input, and deliver final files. The exact steps vary by project type, but you will always know what to expect at each stage. All creative operations are handled in-house for your convenience.

How long does a project take?

Timelines depend on scope and complexity. A brand identity project typically takes 4 to 8 weeks. A website design and build usually runs 6 to 12 weeks. Print projects vary. We will give you a clear timeline in your proposal and keep you updated throughout.

How do you handle urgent or emergency projects?

This happens from time to time, and we understand that. Send the request our way, and we will do our best to accommodate it.

Urgent or emergency requests?

This happens from time to time, and we understand that. Send the request our way, and we will do our best to accommodate it.

How many rounds of revisions are included?

Our standard engagements include three rounds of revisions per deliverable. Additional rounds can be added if needed and are scoped into the project budget upfront.

Pricing & payments

How is pricing structured?

We have three convenient pricing structures: Retainer (preferred), Ad Hoc, and Project-based fee. See our pricing page for more information.

What is a retainer or subscription?

A retainer is the purchase of a block of DC&Co’s time each month. A client can purchase a retainer for 3, 6, or 12 months. Example retainer: 30 hours per month, no rollover for 12 months.

What is the ad hoc (hourly) plan?

Once you sign the general agreement, you can then send over a project at your convenience. The project will be scheduled based on availability. However, retainer clients are prioritized over hourly clients.

Do you require a deposit?

Yes. We require a 50% deposit to begin work on larger projects, such as brand and full website designs, with the remaining balance due upon final delivery. For larger projects, we may structure payments into additional milestones, as outlined in your proposal.

What payment methods do you accept?

We accept ACH transfers, credit cards, and checks. Payment details are included with each invoice. However, there is a convenience fee for credit card payments.

Files & deliverables

What file formats will I receive?

We deliver files in all formats you need. Brand projects include vector files (AI, EPS, SVG), print-ready PDFs, and web-optimized PNGs. Web projects include all design source files and handed-off code or CMS access as agreed. Print files are supplied press-ready.

Will I own the final designs?

Yes. Once the final payment is received, full ownership of the finished work transfers to you. We retain the right to display the work in our portfolio unless you request otherwise in writing.

Other questions?

If you have other questions that do not appear on this page. Please feel free to reach out via info@dcdesigncompany.com